If you’ve done all of this and you still have not received your refund yet, please contact us at items: There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.If you haven’t received a refund yet, first check your bank account again.Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. On exchanged items, we cover the shipping costs of sending out the replacement product, except in situations of defective product, in which we will cover shipping both ways. The customer is responsible for paying for the shipping costs for returning an item. We cannot guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Wright Brothers Drive Salt Lake City Utah US 84116. Please include your RA number on the outside of the box. Please note that customer service cannot process the RMA.Īfter you have received your RA number, please repackage your item and the documentation included in the original shipment back into the orgininal packaging, or new packaging if the original packaging is damaged or unavailable. You will need your order number to complete this RA Number, which can be found in your order confirmation email, or in the documentation included with your shipment. Customer service is available most weekdays from 8 a.m to 4 p.m. Please go to the Hoyt Archery Returns and Exchanges page to get your RA number to process a return or exchange. ![]() Please do not return or exchange any item until you have received an RA (return authorization) number. We accept returns or exchanges in the case of defective or damaged items, or of items of the wrong size. To be eligible for a return or exchange, the item must be unused and in the same condition you received it. We are happy to offer a 30 day return or exchange policy.
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